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Privacy Policy

Privacy Policy

Protecting Your Privacy

ALATECH Taiwan, Inc. ("ALATECH" or "we", "us", or "our") is strongly committed to protecting the privacy of your personal information collected at or in connection with an ALATECH website. This Online Privacy Policy (the “Policy”) applies to those ALATECH websites that display or link to this Policy (including alatech.com/us, alatech.com.tw, and alatech.com and referred to in this Policy as the "Website"). This Policy applies to data collected by ALATECH through its Websites and services that display these terms. It does not apply to those ALATECH sites, services and products that do not display or link to this Policy or that have their own privacy policies.

This Policy describes the information we collect and how we use it.
By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.
Consent to Collection and Processing
This Website may be operated, in whole or in part, from a country other than the Taiwan. By using our Website, you consent to having your personal information transferred to and processed in a jurisdiction outside of the Taiwan.
Secure Shopping Guarantee
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
We've established a Secure Shopping Guarantee for every transaction that you make with www.alatech.com. Should any unauthorized charges appear on your credit card as a result of shopping with www.alatech.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
If you have more questions regarding our policy, you can contact us.

What information about me does alatech.com collect and store?
Our privacy policy is simple: Except as disclosed below, we don't sell, trade, give away, or rent your personal information to any company outside of ALATECH. One of the basic principles we've tried to follow in designing this Website is that we ask for only the information we need to provide the service you've requested. As a result, what information we collect and store depends almost entirely on how you choose to make use of our Website and our services.

Personal Information
We collect and store information that you provide to our Website or our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, and credit card number and expiration date.
We collect your e-mail addresses and zip code if you subscribe to our newsletter. You may unsubscribe at any time by following the instructions located within each newsletter.
Registration may be required and personal information collected in certain areas of the Website in which you specifically and knowingly provide such information, e.g. community postings (i.e., chat or bulletin boards), suggestions, or customer service requests.
When we run a contest or sweepstakes relating to our Website, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed, if it is different than as described in this Policy. Personal information will be collected only if you voluntarily submit it to our sponsors or us.

Anonymous Information
Through your use of our Website, we may also gather certain information that does not identify you individually ("Anonymous Information"). Generally, this information is collected through "traffic data". We collect and store certain other information automatically whenever you interact with our Website. For example, we collect your IP address, browser information and reference site domain name every time you visit our Website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website and to provide our customers with a fulfilling shopping experience.

How does alatech.com use cookies and spyware?
We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.
Like many websites, we use "cookies", files stored on your computer's hard drive by your browser, to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Website without checking out and send you reminder e-mail about your shopping orders and other shopping opportunities. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience. You may occasionally get cookies from companies advertising on our behalf to tailor advertisements shown to you for goods and services. We do not control these cookies, and these cookies are not subject to our Website. Our systems do not recognize browser “Do Not Track” signals, but several of our service providers who utilize these cookies and other tracking technologies on our Website enable you to opt out of this type of advertising.

How is information collected from children?
We do not knowingly collect or solicit personal information from children under 13.

How does alatech.com use your personal information?
We may use your personal information to provide the products and services that you have ordered or requested, to process and ship orders, and to provide customer service. Your information also may be used to contact you about sales, new products, special offers, and new site features, unless you have opted to not receive promotional communications.
The information we collect may be combined with information obtained from companies within ALATECH and from other companies. Aggregating data allows ALATECH to update and correct the information contained in our database and to provide you with product recommendations and special offers.

How does ALATECH.com share your personal information?
ALATECH - Except as described in this Policy, we will not disclose your personal information outside of ALATECH without your consent.
ALATECH Partners - Some ALATECH Websites allow you to choose to share your personal information with select ALATECH partners so that they can contact you about their products, services or offers. Other sites do not share your contact information with third parties, but give you a choice as to whether you wish to receive communications from ALATECH on behalf of a business partners about its specific offer (without transferring your personal information to the third party).
Third-party Service Providers - We may hire other companies to provide services on our behalf, such as marketing, analytics, credit card processing, shipping, stocking orders, providing customer service, and fraud protection. These service providers have access only to such personal information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services.
Legal and Safety Disclosures - We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of ALATECH or our customers, including the enforcement of our agreements or policies governing your use of our Websites and services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of ALATECH employees, customers or the public.

How does alatech.com use anonymous information?
We use Anonymous Information to help us determine how people use parts of the Website and who our readers are. This allows us to improve our Website and ensure that it is as appealing as we can make it for as many people as possible. We also use Anonymous Information to provide statistical "ratings" information in aggregated form to our partners and other third parties about how our users collectively use the Website.

What steps are taken to help secure personal information?
An athlete can't play without confidence, and you shouldn't order from a company that doesn't follow secure data practices. Our goal is to deliver performance to you in every way. That includes security.
Personal information collected at our Website is stored in secure operating environments that are not available to the public. Only those employees and service providers who need access to personal information in order to do their jobs are allowed access, each having confidentiality obligations. To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts information you input. For example, when using a credit card to make an on-line purchase, your personal information is encrypted before you conduct your transaction. Most browsers will give a visual indication of when your connection is secure. For example, Internet Explorer will show a padlock icon in the lower right of the browser window.
If you place an order through our Website, you will be asked to set up an account and provide an e-mail address and password. In order to help protect your personal information, you should be careful about providing your password to others. If you wish to cancel your account, or if you become aware of any loss, theft or unauthorized use of your password, please contact Customer Service. Please refer to the last section of this Policy (How to Contact Us) for more information.
While we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

What Happens when I link to or from another website?
Our Website may contain links to other websites. Our Policy does not apply to the practices of other websites and ALATECH is not responsible for the actions and privacy policies of third parties. We encourage you to be aware of when you leave our Website and to read the privacy policies of each website that you visit.

Can alatech.com use information I share in public areas, chat rooms and newsgroups?
Please remember that any information you share in public areas, such as message boards or feedback sections, becomes public. Our Policy does not apply to any information you choose to make public. Please be careful about what you disclose and do not post any personal information that you expect to keep private.

How do I opt-out of receiving promotions?

We provide you with several opportunities to opt-out of receiving our promotional communications and newsletters, including:

  • At the time we request information from you;
  • When you set up an account, or place an order;
  • By clicking on "Manage Your Account"; and
  • By following the "unsubscribe" or "preference center" instructions contained in our promotional communications.

Changes to this online privacy policy
We will update this Policy as needed to reflect changes in our services and customer feedback. When we post changes to this Policy, we will revise the "last updated" date at the bottom. If there are material changes to this Policy or in how ALATECH will use your personal information, we will notify you by prominently posting a notice of such changes prior to implementing the change. We encourage you to periodically review this Policy to remain informed of how ALATECH is protecting your information.

How do I contact you about privacy-related questions?
If you have questions or comments about our privacy practices, please contact us.

If you have a question regarding a product or service, please contact Customer Service.