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Devices supporting BLE/ANT+ heart rate or speed/cadence. 
For ANT+ supporting devices, you can check the link below:

https://www.thisisant.com/directory/dual-mode-speed-and-cadence-sensor/




If damage is out of the scope of warranty coverage, or your product is no longer covered by ALATECH's one-year warranty, please well package the product and delivery to us.


In such an event, you will be asked to approve the estimated charges before authorizing the repair. After providing the repair quote, if you give up the service, we will charge a testing fee $ 20.00 usd.

Two-way postage and repair costs will be borne by you.


Be sure to properly pack the product. If there is damage caused due to the transport, you will be required to bear the loss.




ALATECH’s One-Year Limited Warranty excludes coverage for consumables (battery, elastic band, strap, watchband, case, rubber seat... etc.) 


ALATECH’s One-Year Limited Warranty also excludes coverage for damage resulting from events, including accident, liquid submersion, unauthorized service and unauthorized modifications. 



Please download ALA COACH App Quick Guide.


1. Please check if you've turned on the Bluetooth on your phone and switched on the heart rate sensor in the App.

2. If you are not using ALA COACH+ , please make sure the apps support Bluetooth®4.0.

3. Please make sure you are pairing correctly in the App. 

4. Please wet the sensor pads before using. The moisture helps create a good bond between the belt and the skin. 

5. Please check the Bluetooth icon on your phone and make sure the signal is stable. If not, please re-pair again.

6. Please make sure the phone is in the transmission distance within the range of 2 meters.

7. You may need to reset the heart rate strap by temporarily removing the battery from the sensor and replacing it.


The purpose of wearing the heart rate strap:


We can monitor the heart rate in real-time.  
To avoid workout damage and make the training more efficiently.
It helps us to adjust the proper intensity of workout.

Maximum Heart Rate (HRmax, MHR)=220-Age


Refer to the below ALA COACH+ App sport zones table and calculate your

intensity% by HRmax formula.

 

Music Sporty Recorder is daily life waterproof and anti-sweat.

However, the screen, headphone jack and recording holes are not waterproof. 

Please be sure do not use in the raining day, go for swimming or diving activities.


1. Make sure the devices were paired and they are connecting with each other.

2. If the time of each stride exceed one second, Foot Pod will enter the power saving mode. So, if we stop while running, the foot pod will sleep until it is waked up. The foot pod takes some time (approx. 10 seconds) to re-determine the data and display again.

3. Do the foot pod calibration in order to measuring more accurately. The calibration distance will be better if more or equal to one km. The calculation will be more accurately.


1. MB100 supports files format as MP3 / WMA / ASF / APE / FLAC.


2. If the media files are not able to play on MB100, they may be cause by one of the following reasons:


a. File format is not supported. 

Please convert the file to proper format to solve to this problem.


b. Forget to check the playlist. 

Make sure the music files are in the built-in "Music" folder . 

You can create the sub-folders to classify the music files by artist, type or album ...etc.

Switch to "File Browser" and press the enter key (E-Key). Select "Music" folder and long-press the enter key (E-Key). 

Choose "Select All" to select whole "Music" folder and all subfolders within the music files. 

Oppositely, to cancel the whole selection, choose "Clean playlist" to cancel all the checked playlists. 

To select the individual playlists, please enter "Music" folder, check one after another the subfolders and files you want to play.



Music Sporty Recorder (MB100) and the accessories are equipped with a 2.4GHz wireless transmission frequency 

and designed with electromagnetic interference suppression technology. 

Before the first using, switch to "Setting" and enter "System". And then select "Sensor Pairing".

Complete the pairing process of HRM and G-Senesor or Speed Sensor one by one.




Your product is covered by ALATECH's ONE-YEAR Limited Warranty. 

Warranty service for eligible repairs is available at no charge for twelve months 

from the date of original retail purchase ("date of purchase"). 


In the scope of warranty coverage, the product malfunction (non-human factors and external damage), according to the original offer free repair service.

Please pays the postage to return the goods to overhaul and leave a message for telling us the problem details. When the repairs completed, we will pay the postage returned to you. You do not need to burden.



Several cases may be affect the heart rate detection, please check

1. The chest strap need to fit closely with the body. 
2. Wet the sensor pads before use.
3. Nearby electrical and electromagnetic interference during using.
4. For the Smart Bluetooth type, please pair with devices or mobile app before use.


The watch marked on "WATER RESISTANT 30M", means 30 meters life waterproof such as washing hand. We will not recommend you wearing it to engage water sports, swimming or shower.

Watch waterproof define and precautions:

Metres
(m)
Feet
(ft)
Bar 
(bar)
Wash hand
Shower
Bath
Swim
Snorkeling
Diving
Deep diving
30
99
3
V
50
164
5
V
100
328
10
V
V
V
V
V
300
984
30
V
V
V
V
V
V
1,000
3,281
100
V
V
V
V
V
V
V
2,000
6,562
200
V
V
V
V
V
V
V

  • Do not press buttons if there is water on the  watch.
  • Avoid high-pressure water directly impacts the watch surface.
  • Please pay attention that soap or shampoo may accelerate the aging of waterproof gasket.
  • About the cleaning method, recommend using wet cotton cloth to wipe slightly.

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